Refund policy

We want every piece to feel right. If something isn't quite what you hoped for, we're here to help.

Change of mind

You may return an item within 14 days of delivery for a refund, provided it is unworn, unused and returned in its original condition and packaging.

For reasons of hygiene, earrings and huggies cannot be returned for a change of mind. Personalised and engraved pieces are made especially for you and are also not eligible for change-of-mind returns.

Return postage for change-of-mind returns is the responsibility of the customer. We recommend a tracked service, as we cannot be responsible for items lost in transit.

How to return

Please contact us before sending anything back, with your order number and the item you wish to return. Some of our pieces are dispatched directly from the studios we work with, so we will confirm the correct return address with you. Returns sent without first contacting us may be delayed.

Refunds

Once your return has been received and inspected, we will let you know and process your refund to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.

Faulty or incorrect items

If your order arrives damaged, faulty or not as described, please contact us within 7 days of delivery with a photo, and we will arrange a repair, replacement or refund at no cost to you. This does not limit your rights under the Consumer Guarantees Act 1993.